Careers

Member Service Representative - Montgomery, AL

Member Service Representatives are responsible for accurately processing financial transactions and serving as an effective source of information for members at the branch, drive-thru window, or by telephone. Can assist members with their financial needs by servicing transactions, counseling on product selection or use, opening new accounts, and processing consumer loans. Proactively seeks out cross-training opportunities to better assist members. Provides friendly, professional, and confidential assistance to members, promoting positive member experience.

Major Duties and Responsibilities

• Processes transactions, answers inquiries, and resolves problems or discrepancies with member accounts. Obtains and accurately records information required for the provision of services. Conducts thorough examination to verify information, member identification and document legality and ensures confidential information is protected and secured. Accurately records transactions and reconciles teller and branch totals.
• Maintains knowledge and thorough understanding of credit union processes, products and services to effectively assist members.
• Proactively identifies and recommends products and services to benefit the member. Uses every encounter as an opportunity to advise or educate the member about additional services or programs that might benefit them. Maintains knowledge of product and service offerings. Demonstrates customer service skills, attentiveness, tact, and diplomacy in dealing with members and co-workers.
• Works actively toward individual, branch, and credit union goals while ensuring quality service is provided.
• Troubleshoots and resolves member and internal inquiries in a timely, professional, and accurate manner.
• Complies with operations and security procedures. Maintains customer confidence and protects credit union operations by maintaining confidentiality.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Experience Required

Up to 6 months of similar or related experience, including time spent in similar or preparatory positions.

Education Required

High School or better

To apply, please complete the Employment Application Form and email your application and resume to careers@myAUCU.org.

The Consumer & Residential Loan Underwriter is responsible for independently evaluating, underwriting, and approving consumer and residential real estate loan applications in accordance with credit union policies, risk tolerances, and regulatory requirements. This role directly supports the credit union’s mission by enabling responsible lending, protecting member assets, and ensuring long-term financial stability—while still helping members achieve life goals like home ownership and reliable transportation.

Essential Functions

• Assume responsibility for effectively receiving, reviewing, and acting on loan applications in a 

timely manner to ensure an efficient workflow.

• Underwrite consumer loans (auto, personal, credit cards, HELOCs) and residential real 

estate loans (first mortgages, refinances, construction/permanent loans). 

• Analyze borrower creditworthiness using income, assets, liabilities, credit history, 

collateral value, and debt ratios. 

• Review and validate documentation, including credit reports, income verification, tax 

returns, appraisals, titles, and insurance. 

• Calculate and analyze debt-to-income (DTI), loan-to-value (LTV), payment shock, and 

residual income (as applicable). 

• Identify compensating factors and mitigating risks for policy exceptions.

• Analyze potential for additional lending opportunities involved in each lending situation to 

further assist the borrower as well as increase the Credit Union’s lending portfolio.

• Ensure loan requests are properly documented.

• Send adverse action notices, review revolving lines of credit, and support Indirect 

Lending.

• Decision and/or provide feedback to loan officer within 30 minutes of notification of an 

open file, when possible

Education & Experience

College graduate or equivalent.

Prior banking experience preferred. 

Minimum 2 years of related experience 

Extensive knowledge of Credit Union loan services, policies, and procedures.

Understanding of related legal and regulatory standards and required loan documentation. 

Knowledge of consumer and residential lending practices.

Knowledge of State requirements for perfecting liens.

Knowledge & Skills

Strong understanding of consumer lending and mortgage underwriting principles and a working knowledge of: 

• FHA/VA/USDA (if applicable)

• Credit scoring models and risk-based pricing

• Ability to analyze complex financial documents and tax returns. 

For a complete job description, please email careers@myaucu.org.

To apply, please complete the Employment Application Form and email your application and resume to careers@myAUCU.org.

Executive Assistant - Full Time, Auburn, AL

The Executive Assistant is responsible for providing vital administrative guidance and support to the CEO, Executive Team, Board of Directors, and various credit union committees. This role will help foster timely communication among stakeholders, coordinate a variety of schedules, maintain accurate meeting minutes, and organize credit union information to enable decision-making by the Executive Team and Board of Directors. The Executive Assistant will act as the primary point of contact for employees, members, non-members, and vendors seeking to meet with the CEO.

Key Responsibilities

Administrative Duties

· Compose, edit, and proofread correspondence to ensure all communication is clear and accurate. Read and distribute mail received for the Executive Team and the Board of Directors

· Serve as the point person for all meeting requests for the CEO. This includes maintaining the CEO’s calendar.

· Schedule recurring management meetings, take notes and record minutes as appropriate, and maintain an organizational project list.

· Make any necessary travel arrangements for the Board of Directors and the Executive Team.

· Maintain the policy and procedures review log and schedule the necessary periodic documentation reviews throughout the year.

Board Liaison Duties

· Compose and maintain accurate meeting minutes for all Board of Directors and various Committee meetings

· Schedule all Board and Committee meetings. This may include some off-site venues that require reservations/registrations.

· Coordinates and tracks Board educational opportunities. Those include in-house training, online courses, webinars, and conferences.

· Ensure the monthly Board meeting packet is assembled and distributed to the Board of directors at least one week prior to the monthly meeting.

Collaboration & Support

· Maintain excellent working relationships throughout the organization.

· Support rollout of new products, services, and system updates through clear communication.

· Assist with organizational initiatives that require staff education and change management

Education & Experience

· High School Diploma

· Working knowledge of credit union or banking products, services, and operations

· Excellent communication and interpersonal skills

· Extensive knowledge of Microsoft Office products

· Strong organizational skills

Key Competencies

· Excellent communicator

· Adaptable problem-solver that can work on multiple enterprise-wide projects

· Attention to detail and highly organized

· Demonstrates sound judgment and critical thinking skills

· Professional demeanor and appearance

· Proven ability to handle confidential information with discretion

Work Environment

· Primarily office-based with periodic travel to branches and community locations throughout our service area footprint

· Occasional evening or weekend hours for community events, board meetings, annual meeting, and other events that require the executive team’s presence.

To apply, please complete the Employment Application Form and email your application and resume to careers@myAUCU.org.